Policies at Heavenly Deposit
Service as It Should Be
Ensure The Correct Address.
Please make sure you’ve added the correct address. To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
When will I get my order?
Our store does not hold any inventory. Our products are specifically made for every purchase submitted though a Print-On-Demand Drop Shipper. Please note there is a fulfilment time and shipping time involved in the process. Depending on your location the total process time can be estimated as follows:
USA: 7–13 business days.
Europe: 10–16 business days
Australia: 10–21 business days
International: 15–27 business days
Our fulfillment times may be longer than usual. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
All our shipping has tracking. So, before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How are your products made?
We work with a print-on-demand drop shipper. We pride ourselves on unparalleled product quality. All our orders go through a 3-step quality check before we ship them out. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
We don’t offer returns and exchanges. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement or refund. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the delivery date. Please let us know by contacting us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong, damaged or lost items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items within 4 weeks after the delivery date and we’ll sort that out for you.
We do not have any inventory. All merchandise is made through a print-on-demand company specifically for each customer order. Therefore, we do not offer refunds or exchanges for buyer’s remorse on opened or unopened merchandise.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within 4 weeks after the delivery date. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Lost in Transit
For packages lost in transit, all claims must be submitted no later than 4 weeks of the estimated delivery date. Contact us at email@example.com. Claims deemed an error on our part are covered at our expense.
If you haven’t received your shipment but the shipment status has been marked as delivered, we recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors.
Order Failed To Deliver - Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable). Unclaimed items are held for 28 days then after will be donated to charity without us issuing a refund.