Frequently Asked Questions

How are your products made?

What's your return policy?

We work with a print-on-demand drop shipper. We pride ourselves on unparalleled product quality. All our orders go through a 3-step quality check before we ship them out. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

We don’t offer returns and exchanges. However, if a damaged or mislabeled item was accidentally let through our quality control, was damaged during shipment, or was lost in transit, we take full responsibility and will provide a free replacement or refund.  Any claims for misprinted, damaged, or defective items must be submitted along with photos within 4 weeks after the delivery date.  Please contact us at with concerns at support@heavenlydeposit.com.

How about buyer's remorse?

We do not have any inventory.  All merchandise is made through a print-on-demand company specifically for each customer order.  Therefore, we do not offer refunds or exchanges for buyer’s remorse on opened or unopened merchandise.  

When will I get my order?

Our store does not hold any inventory.  Our products are specifically made for every purchase submitted though a Print-On-Demand Drop Shipper.  Please note there is a fulfillment time and shipping time involved in the process.  Depending on your location the total process time can be estimated as follows:

  • USA: 7–13 business days

  • Europe: 10–16 business days

  • Australia: 10–21 business days

  • International: 15–27 business days

We work with an on-demand order fulfillment company with facilities worldwide! All orders have tracking numbers which you will receive via email. So, before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@heavenlydeposit.com with your order number.

 

Why is my order delayed?

How can I track my order?

What if lost in transit?

Confirm address with USPS

Note: For US orders, please make sure you’ve added the correct address.  To make sure the city in the address matches its ZIP code, use this USPS ZIP address code lookup.

 

Will I be charged Customs?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

How about carrier errors?

 

Our fulfillment times may be longer than usual.  We're seeing delays in our supply chain, including distributors and shipping carriers due  to the pandemic..

 

For packages lost in transit, all claims must be submitted no later than 4 weeks of the estimated delivery date. Contact us at support@heavenlydeposit.com.  Claims deemed an error on our part are covered at our expense.

How about a wrong address?

If you provide an address that is considered incorrect or insufficient by the courier, the shipment will be returned to our facility.  Contact us at support@heavenlydeposit.com and we will gladly reship the item(s), however you will be liable for reshipment costs once we have confirmed an updated address with you.

If you haven’t received your shipment but the shipment status has been marked as delivered, we recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors.

What happens to unclaimed orders?

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).  Unclaimed items are held for 28 days then after will be donated to charity without us issuing a refund.